> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usecrow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sandbox

> Configure and test your agent

The Sandbox is where you configure your agent and test responses in real-time.

## Configuration

| Field             | Description                             |
| ----------------- | --------------------------------------- |
| **Agent Name**    | Displayed in widget header              |
| **System Prompt** | Instructions that define agent behavior |

## Writing a System Prompt

<CodeGroup>
  ```text Basic theme={null}
  You are a support agent for [Company Name].
  Help users with questions about [your product].
  Be friendly and concise.
  ```

  ```text With boundaries theme={null}
  You are a support agent for Acme Software.

  What you can help with:
  - Product features and how to use them
  - Billing and subscription questions
  - Technical troubleshooting

  What you cannot do:
  - Discuss competitors
  - Make promises about future features
  - Access or modify user data directly

  If you don't know something, say so and offer to connect them with support@acme.com.
  ```

  ```text With product context theme={null}
  You are the support agent for Acme, a project management tool.

  Key features:
  - Task boards (Kanban-style)
  - Time tracking
  - Team chat
  - Integrations with Slack, GitHub, Jira

  Pricing:
  - Free: up to 5 users
  - Pro: $10/user/month
  - Enterprise: Contact sales

  Common issues:
  - "Can't invite team members" → Check they're on a paid plan
  - "Integrations not working" → Verify OAuth connection in Settings
  ```
</CodeGroup>

## Live Preview

The right panel shows a live widget preview. Changes apply immediately—test different scenarios before deploying.

## Tips

* **Be specific** about your product, not generic
* **Set boundaries** for what the agent should/shouldn't discuss
* **Include key info** like pricing, features, common solutions
* **Test edge cases** in the preview before going live